Refund & Cancellation Policy

Updated 21 October 2026

Summary: 50% deposit to start, balance before launch. Cancel before the first revision round is done: full deposit refund. Once the first revision round has been made: the deposit is non-refundable. After launch: no refunds.
Packages: Starter, Growth and Signature are paid in two parts: a 50% deposit of the price charged (including the promo price, where it applies) to start, and the balance before launch.
Deposit: If you cancel before the first revision round is done, we refund the 50% deposit in full. Once the first revision round has been made, the deposit is non-refundable.
Balance: If you have paid the balance but the site has not launched, we refund the balance.
After launch: No refunds once the site is launched. We still do the revision rounds included in your package (Starter and Growth 2, Signature 3).
Add-ons: Add-ons (Analytics & Google setup, Affiliate) are refunded in full if cancelled before setup starts. No refund once setup has started.
Care plans: Care Asas and Care Kedai: 3-month minimum, then 30 days' notice to cancel. Months already paid are not refunded.
Domain and hosting: Year-1 hosting and domain are included in the package and registered in your name. Once registered, that cost has been paid to the provider and can't be refunded; refunds depend on the provider's own policy. The same applies to payment gateway fees.
How to ask: WhatsApp or call +60 19-317 3454, or email [email protected], with your name, package and payment date.
Processing time: We reply within 3 working days. Approved refunds are paid within 14 working days, by bank transfer or the original payment method.